Proposed changes to NDIS funding have the potential to reshape the NDIS service landscape across Australia, and many providers may need to substantially change their service model to continue receiving NDIS funding.
What should NDIS providers do in response to complaints?
Complaints are unpleasant, but can happen. If your organisation receives a complaint it must manage that complaint in a way that meets the complex and comprehensive statutory requirements of the NDIS legislation. There are also additional steps that ought to be taken from risk management, continuous improvement, and reputation perspective. So, what should you do when a complaint is made about your service? This article discusses the key steps.
