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Major NDIS Funding Changes Proposed: What Does This Mean For The Future Of Your NDIS Business?

Major NDIS Funding Changes Proposed: What Does This Mean For The Future Of Your NDIS Business?

Proposed changes to NDIS funding have the potential to reshape the NDIS service landscape across Australia, and many providers may need to substantially change their service model to continue receiving NDIS funding.

How to Respond to an NDIS Commission Complaint Investigation

How to Respond to an NDIS Commission Complaint Investigation

Being investigated by the NDIS Commission can be overwhelming.  Providers face a significant risk when dealing with complaints and failure to satisfy the Commission can have serious, long-term consequences. A well-prepared response often resolves the issue, however, it can be a daunting, time-consuming task. Here are our tips to get you started.

NDIS Provider Fined $1.8M Following Participant’s Death

NDIS Provider Fined $1.8M Following Participant’s Death

An NDIS service provider was recently fined $1.8 million and ordered to pay the NDIS Commission’s legal costs, following serious breaches of NDIS laws.

 The case follows the tragic death of an NDIS participant in 2022 due to complications associated with burns she suffered while receiving personal care supports from the provider. It is only the second civil case brought by the Commission against a provider since 2016.

The New Funding Systems Proposed Under The National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No. 1) Bill 2024

The New Funding Systems Proposed Under The National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No. 1) Bill 2024

The National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No. 1) Bill 2024 was introduced into Federal Parliament on 27 March 2024 and marks the first of the foreshadowed changes to the NDIS laws following the NDIS Royal Commission Final Report. The Bill proposes several changes to (amongst other matters) participant funding which could have big impacts on NDIS provider cash flows and debt risk management.

NDIS Provider Payment Woes: Recent AATA Decision Raises Concerns

NDIS Provider Payment Woes: Recent AATA Decision Raises Concerns

Navigating the National Disability Insurance Scheme (NDIS) can be challenging for service providers, who often encounter payment issues when the National Disability Insurance Agency (NDIA) refuses payment for various reasons. A recent decision by the Administrative Appeals Tribunal of Australia (AATA) sheds light on key issues facing NDIS providers and raises concerns about their ability to recover debts.

What should NDIS providers do in response to complaints?

What should NDIS providers do in response to complaints?

Complaints are unpleasant, but can happen. If your organisation receives a complaint it must manage that complaint in a way that meets the complex and comprehensive statutory requirements of the NDIS legislation. There are also additional steps that ought to be taken from risk management, continuous improvement, and reputation perspective. So, what should you do when a complaint is made about your service? This article discusses the key steps.