Complaints are unpleasant, but can happen. If your organisation receives a complaint it must manage that complaint in a way that meets the complex and comprehensive statutory requirements of the NDIS legislation. There are also additional steps that ought to be taken from risk management, continuous improvement, and reputation perspective. So, what should you do when a complaint is made about your service? This article discusses the key steps.
Should your aged care organisation become a registered NDIS provider?
Extension of Grace Period for Aged Care Providers Who Are Unregistered Under The National Disability Insurance Scheme – What You Need To Know
Aged care providers have been granted a statutory grace period in relation to certain registered provider requirements – allowing them to provide services that could otherwise only be provided by registered NDIS providers. This grace period was scheduled to end on 30 June 2020 but has been recently extended to 30 November 2020. So, what does this mean for your organisation?