Respecting a consumer’s dignity of risk is a key concept in Standard 1 of the Aged Care Quality Standards. Meeting this requirement is not as simple as blindly letting the consumer take whatever risks they want. Aged care providers must take certain precautions to ensure the request is well informed and properly understood. Aged care providers also have several other obligations including to provide a safe environment and meet the duty of care owed to the consumer, staff and others, which must be balanced against any requested by a consumer. This guideline is designed to help aged care providers get the balance right and avoid unintended breaches.
What should NDIS providers do in response to complaints?
Complaints are unpleasant, but can happen. If your organisation receives a complaint it must manage that complaint in a way that meets the complex and comprehensive statutory requirements of the NDIS legislation. There are also additional steps that ought to be taken from risk management, continuous improvement, and reputation perspective. So, what should you do when a complaint is made about your service? This article discusses the key steps.
Royal Commission Special Report Released - How It Affects Your Organisation
Should your aged care organisation become a registered NDIS provider?
Are Your Retirement Village Contracting Documents Compliant? The Essential Questions To Ask
It is extremely important that retirement village operators regularly audit their contracting documents - i.e. their village contract, annexures to the village contract and any mandatory pre-contractual disclosure documents - on a regular basis and promptly in response to significant events such as a change in law or risk event arising in the village. This article explores some of the questions that need to be answered as part of the audit process.
Extension of Grace Period for Aged Care Providers Who Are Unregistered Under The National Disability Insurance Scheme – What You Need To Know
Aged care providers have been granted a statutory grace period in relation to certain registered provider requirements – allowing them to provide services that could otherwise only be provided by registered NDIS providers. This grace period was scheduled to end on 30 June 2020 but has been recently extended to 30 November 2020. So, what does this mean for your organisation?
Jessica Kinny named Australia's best in Business Law in 2020 International Advisory Experts Awards
The IAE Awards celebrate individuals who have been successful over the past 12 months and have received exceptional praise from their peers. Jessica Kinny has won the 2020 International Advisory Experts Award for Business Law in Australia. This is the second consecutive year that Ms Kinny has won this prestigious award.
Kinny Legal recognised in Doyle's Guide to Leading Health & Aged Care Law Firms – New South Wales, 2020
Jessica Kinny recognised in Doyle's Guide to Leading Health & Aged Care Lawyers – New South Wales, 2020
Top 4 Reasons Why Your Business Needs a Privacy Policy - At Any Size!
Most organisations capture personal information about their customers as part of their everyday operations. But do they all need a privacy policy? The short answer is that only some businesses are legally required to have a privacy policy, but many others choose to have one anyway because there are many potential benefits in having one – including more sales!